Privacy Policy

Last Updated: Dec 1, 2024

At Mahi Travels, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cab booking platform, including the website, mobile application, and associated services.

1. Information We Collect

1.1. Personal Information

• Name, phone number, email address, and address provided during registration or booking.
• Payment details (e.g., credit/debit card information or UPI ID) for processing payments.

1.2. Location Data

Real-time location of users and drivers for booking, navigation, and service optimization.

1.3. Technical Information

Device type, operating system, IP address, browser type, and app usage statistics.

1.4. Communication Data

Messages exchanged via the platform, including trip-related details or customer support queries.

2. How We Use Your Information

• To process bookings and manage trips.
• To communicate updates, offers, and notifications.
• To improve user experience by analyzing trends and usage patterns.
• For security purposes, including fraud detection and identity verification.
• To comply with legal obligations and enforce our terms and conditions.

3. Information Sharing and Disclosure

3.1. Service Providers

Third-party partners such as payment processors, mapping services, or analytics providers.

3.2. Drivers

To facilitate bookings, drivers receive information about the passenger, including name, contact details, and pickup/drop-off location.

3.3. Legal Authorities

In compliance with applicable laws or as required by court orders, we may disclose information to government authorities.

3.4. Business Transactions

In case of mergers, acquisitions, or sale of company assets, user data may be transferred to the new entity.

4. Data Retention

We retain personal data as long as necessary for the purposes outlined in this policy or as required by law. Users can request deletion of their data, subject to legal and business obligations.

5. Security Measures

We implement robust security measures to safeguard your data, including encryption, firewalls, and access control. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights

• Access: Request access to your personal information.
• Correction: Update or correct inaccuracies in your data.
• Deletion: Request deletion of your information, subject to legal constraints.
• Opt-Out: Unsubscribe from marketing communications or certain data uses.

To exercise these rights, contact us at [Insert Contact Details].

7. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality and user experience, track usage patterns and analytics, and deliver personalized advertisements (if applicable). Users can manage cookie preferences through browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Changes will be communicated through our platform, and continued use of the service constitutes acceptance of the updated terms.

10. Contact Information

For questions or concerns regarding this policy, please contact us at:

• Email: legal@mahitravels.in
• Phone: +9173272874
• Address: Vitoria heights C 1203, Surat, Gujarat