Terms and Conditions

Last Updated: Dec 1, 2024

Welcome to Mahi Travels! By accessing and using our services, you agree to the terms and conditions outlined below. Please read them carefully before proceeding.

1. Introduction

• Mahi Travels is a cab service provider registered in Surat, Gujarat, India.
• Our services include booking, transportation, and related travel solutions for our customers.
• By using our website, mobile application, or services, you agree to comply with these terms and conditions.

2. Booking and Usage Policies

• Booking Confirmation: A booking is confirmed upon successful payment or receipt of a confirmation message.
• Service Areas: Mahi Travels operates within specified locations and routes. Availability depends on operational feasibility.
• Eligibility: Users must be 18 years or older and capable of entering into a binding agreement.
• Changes and Modifications: Users may request changes to bookings, but acceptance is subject to driver and vehicle availability.

3. Payment Terms

• Fare Breakdown: Base fare, Distance charges (per kilometer), Waiting charges, tolls, and parking fees (if applicable).
• Payment Options: Users can pay via cash, UPI, credit/debit cards, or digital wallets.
• Cancellation Charges: Cancellations after [specify time frame] will incur charges as outlined in our cancellation policy.
• Refunds: Refunds, if applicable, will be processed within 7–10 business days.

4. Service Conditions

• Luggage Policy: Passengers may carry up to [insert weight/volume limit] of luggage. Excess luggage may incur additional charges or require vehicle upgrades.
• Behavioral Guidelines: Passengers must treat drivers and vehicles with respect. Misconduct may result in trip cancellation or service denial.
• Special Requests: Any requests for child seats, pet travel, or other amenities must be made during booking.

5. Liability

• Mahi Travels is not liable for delays caused by traffic, weather, or unforeseen circumstances.
• We do not assume responsibility for any loss or damage to personal belongings during the trip.
• Passengers must ensure that their travel details comply with applicable laws, including carrying valid identification.

6. Driver Policies

• Background Checks: All drivers undergo thorough verification, including background and license checks.
• Independent Contractors: Drivers are independent contractors and not employees of Mahi Travels.

7. Privacy and Data Usage

• Data Collection: We collect user data, such as contact details, travel history, and payment information, to improve service delivery.
• Data Security: All personal data is stored securely and will not be shared with third parties without consent, except for operational purposes.
• Privacy Policy: For detailed information, refer to our [Privacy Policy Link].

8. Cancellations and Refunds

• User Cancellations: Free cancellations up to [specify time frame] before the scheduled trip. Charges apply for cancellations beyond this period.
• No-Show Policy: If the passenger does not show up within 15 minutes of the scheduled time, the trip may be canceled, and cancellation fees will apply.

9. Dispute Resolution

• Complaint Process: Users can raise complaints via our [contact page or helpline]. Complaints will be resolved within [insert time frame].
• Legal Jurisdiction: All disputes are subject to the jurisdiction of Surat courts.

10. Modifications to Terms

Mahi Travels reserves the right to modify these terms without prior notice. Updated terms will be published on our website, and continued use of the service constitutes acceptance of these changes.

11. Governing Law

These terms and conditions are governed by the laws of India, with Surat, Gujarat, as the jurisdiction for legal proceedings.

12. Contact Information

For inquiries, complaints, or further information, reach out to us:

• Email: legal@mahitravels.in
• Phone: +9173272874
• Address: Vitoria heights C 1203, Surat, Gujarat